Customer Service: email@example.com
Please direct all questions and inquiries to: firstname.lastname@example.org .
Our general business hours are Monday-Friday, 10am-6pm EST.
A response time is within 24-48 hours.
HOW IS YOUR JEWELRY CREATED?
rebelbyfate jewelry is designed and handcrafted in Toronto. All of my pieces are hand-fabricated by me in my small home studio using traditional metalsmithing techniques. There may be slight variations due to the handmade nature of the pieces.
WHAT KIND OF METALS ARE USED?
I use solid 10k and 14k gold, .925 sterling silver and 14k gold-filled metal sheets and components ethically sourced from reputable Canadian and American companies. The gold, sterling silver and gold filled is of the highest American and/or Italian quality. All metals are specified in the product details.
WHAT IS GOLD FILLED?
Gold-filled is made by heat and pressure bonding a thin layer of real 14k gold to a brass core. Karat gold covers the brass surface which makes it tarnish resistant. This process gives gold-filled a higher value than gold-plated because there is an actual layer of karat gold.
JEWELRY CARE GUIDE
Gold, sterling silver and gold-filled will naturally develop a patina over time from exposure to oxygen, moisture and oils on the skin. If you do not enjoy the antiqued patina look over time, I suggest you keep your jewelry clean and dry and/or store them in an airtight container or Ziploc bag. You can restore the shine back to your jewelry by using a treated polishing cloth.
HOW LONG UNTIL MY ORDER SHIPS?
Items are handmade to order. We typically ship within 1-2 weeks of purchase date. However, if the process is taking longer than anticipated, I will update you on your new shipping time.
HOW LONG UNTIL MY ODER ARRIVES?
Estimated transit times post production:
+ CANADA - 2-7 days
+ USA - 1-2 weeks
+ EUROPE - 2-6 weeks
+ REST OF THE WORLD - 3-8 weeks
*Note: for customers outside of Canada please be aware that your package may be held at customs for days or even weeks to clear customs. I cannot be responsible for any delays or customs holdups with delivery.
HOW CAN I RECEIVE MY ORDER BY A SPECIFIC DATE?
Please contact me before purchasing if you need your order to arrive by a certain date. There are options available for expedited shipping (extra cost is required).
Your item will arrive ready for gift giving in a branded gift box. If you are sending a gift directly to someone, please leave instructions in the add a note to your order section at checkout and we will include your message on the back of our rebelbyfate card.
DOES MY PACKAGE COME WITH TRACKING?
For deliveries to Canada and USA, we ship with tracking to ensure quick and secure delivery. A tracking number will be provided to you at time of shipping. A signature will be required with Expedite Shipping. International deliveries are shipped using International Air and does not include tracking. We can provide tracking at an additional cost. We recommend that you purchase tracking for International orders over $150.00
WILL I HAVE TO PAY CUSTOMS FOR MY PURCHASE?
Depending on your countries customs regulations, you may have to pay customs and/or duties. Any customs, taxes and duties the package may incur are legally the responsibility of the buyer.